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WHAT OUR
PATIENTS SAY
Jaimie Krause2024-05-25 If this place wasn’t already closed, it should be. I’m fairly certain they “filled a cavity” that wasn’t a cavity in 2018. They told me I had 11 cavities and needed 7 or 8 root canals. Prior to that, I had only had one cavity in my entire life, and I was in my 30s at that point. I had a gut feeling something wasn’t right. I allowed them to fill one cavity that day because they really pressured me into it (downright scare tactics - they used your fears against you) and the entire time I felt like I was making a mistake. Welp… I was. The filling fell out a few days ago, after 6 years. Long story short, now I needed another filling and now a crown to boot because the old filling damaged the tooth next to it. Go with your gut. I knew when I walked in they looked at people as dollar signs, not human beings. I should’ve turned around and walked out. Ayrian Barnes2024-04-10 I went in to see Dr Smith with intentions of using the care plan Dentistry with TLC offers. When I had dental insurance they treated me very well. As someone now paying out of pocket I noticed a drastic difference in the way I was treated. I asked for a comprehensive list of the charges and dates to be expected, however they failed to list one (she must have been distracted, telling me details about her baby). I was charged an overdraft by my bank. I showed my bank the list I was given by TLC and they said if TLC could give them a call they would drop my overdraft fee (which was more than the bill, I would have had the money in on time if it was listed). Instead of working with me to resolve the misunderstanding, I was told to come in to the dental office to discuss my options. At this point, I was brought into a room and intimidated to sign papers and pay them even more money. No resolution was had, they sent me to collections over less than $100. I was also told that I had 4 cavities I needed to fill urgently before I need a root canal. After having X-rays and a cleaning with a new dentist, they said I have none. If you are considering having Dr Smith your dentist, I recommend looking into other options. Susan Nave2023-08-21 Horrible, horrible place! Dr. Smith is a joke!! Went in for an "evaluation " and she talked me into getting a root canal and crown on a perfectly good tooth that was giving me no pain..saying there was no other option! When I had the MOST excruciating pain I've ever encountered with a root canal and called the 24 hour on call number for pain meds...NEVER received a phone call back after multiple attempts!! Called the office on Monday and was told the dentist rotate call on weekends and guess who was on call that weekend?!? Yes! Anna Smith!! When I spoke with her...she said.... well... sometimes things come up and I couldn't call you back. ALL weekend?!?! REALLY?!?! Don't walk away from this place....RUN!!!! Myra Karycinski2023-02-28 I went in to have 2 root canals and crowns done. My first time there and Ana Smith started telling me to breathe through my nose I was flogging up her mirror. It was a ordeal that when done was told to take antibiotics but I was in pain for about 3 months afterwards. She needs to have better bedside manner and remember patients are scared going in so be kinder.